Online Purchase and other Terms and Conditions
For a variety of reasons, products on our website may be smaller or larger than their actual size. In some cases, we may display images of product photographs in sizes other than their actual size to make it easier for our purchasers to view the product. In some cases, differences in computer equipment will cause the images to be rendered in varying sizes and colors. Also, the actual colors of natural gemstones or diamonds may vary slightly from the description of the color or from the images rendered on the screen. Total carat weight may vary 0.1 carats from the weight that is stated on the invoice or on our website.
Because the items are handmade, the specifications listed on the site may vary from the measurements of the finished product. The website lists the product measurements based on the specifications used by the manufacturing processes. For example, wedding bands may vary by 0.30mm, and cast manufactured rings may differ by more than that. A variance of 0.30mm may occur with respect to diamonds, gemstones, and pearls.
Whenever jewelry contains multiple gemstones or diamonds additional considerations apply. The total carat weight is expressed as a minimum for the item. Color and clarity are listed as either an average of the diamonds or gemstones in the item or a minimum that applies to each diamond or gemstone.
Information on site Reliability
The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
This Website may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. The Company does not endorse any third party content and can make no guarantee as to its accuracy or completeness. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
Cancel Or Change An Order
If you would like to change or cancel an order please get in touch with us using either on-site chat or by email: email@example.com. Order cancelation is possible within 24 hours of placing it. Refund fees apply and depend on the payment type and currency (approx. 5%).
We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped.
Re-routing packages to alternate addresses are not possible once in transit. If you would like your package held for collection, please contact us. If your order has already shipped and you no longer want it, please contact us to set up a merchandise return once you have received the shipment.
Returns are processed on weekdays. Typically returns get processed by us within 24 business hours of receipt. Once this happens you will receive a confirmation email alerting you that your return has been received and will be checked for the state of returned goods and the actual content. This process usually takes from five to 15 business days to complete.
If you are expecting a refund, depending on your purchase payment gateway, a credit will be submitted. For bank transfers, it can take up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks.
Please note that after a significant holiday, heavier return volumes can double the normal return processing times, if this happens you will be notified.
If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email on the day of the outbound shipment with tracking information like you did when ordering the first time.
Intellectual Property Rights
The Website and its entire contents, features and functionality (including but not limited to all information, software, ‘look and feel’, text, displays, images, video, and audio, and the design, selection and arrangement thereof, including the design of jewelry, and the design and cut of diamonds and gemstones), are owned by the Company, its licensors or other providers of such material and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights and unfair competition laws.
- Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
- You may store files that are automatically cached by your Web browser for display enhancement purposes.
- You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, modification, publication, or distribution.
- If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
- If we provide social media features with certain content, you may take such actions as are enabled by such features.
YOU MUST NOT:
- Modify copies of or make any derivative uses of any materials from this site.
- Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
- Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
- Distribute, perform publicly, or display publicly any part of the website.
- Inhibit or modify the display of our site through means such as pop-ups, pop-unders, exit windows, expanding buttons, banners, advertisements, or any other related means.
- Use of any automated means to access, monitor, or interact with any portion of our Website, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods.
You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website. You may not sublicense your use of the Website.
If you wish to make any use of material on the Website other than that set out in this section, please address your request to firstname.lastname@example.org.
Any content that you provide to us, including without limitation, creative content, notes, suggestions, ideas, drawings, and plans, that are related to the Company or its products or services is non-confidential and will become the solely owned property of the Company. Any intellectual property rights associated with such content shall become the sole and exclusive property of the Company, and the Company shall have all right, title, and interest in such property including unrestricted use for any purpose without acknowledgment or compensation to you. You agree that the Company has the right to use the name submitted by you or associated with such content. Additionally, you represent and warrant to the Company that you have the right to send us the content, the content is not inaccurate or misleading, and that your use of the content does not infringe on or violate any rights of or cause any injury to any other person or entity.
Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY THE COMPANY (FOR THE AVOIDANCE OF DOUBT SUCH WRITINGS DO NOT INCLUDE ANY GRADING REPORTS OR APPRAISALS SUCH AS DIAMOND OR GEMSTONE GRADING REPORTS), YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY PRODUCTS, SERVICES, ITEMS OR CONTENT OBTAINED THROUGH THE WEBSITE, OR RELIANCE ON ANY GRADING REPORTS (INCLUDING DIAMOND AND GEMSTONE GRADING REPORTS) IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES, ITEMS OR CONTENT OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY PRODUCTS, SERVICES, ITEMS OR CONTENT OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY PRODUCTS, SERVICES, ITEMS OR CONTENT OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation on Liability
IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, UNDER ANY LEGAL THEORY, INCLUDING WITHOUT LIMITATION TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY PRODUCTS, SERVICES, ITEMS OR CONTENT OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM THE COMPANY, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO THE COMPANY’S RECORDS, PROGRAMS OR SERVICES.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Governing Law and Jurisdiction
This website is operated and owned by Zlatarna Aurelius d.o.o., Kolodvorska cesta 23A, 8340 Črnomelj, Slovenia, Europe.
All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy in the manner and by the means set forth therein.
All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to email@example.com.